Privacy Policy

Blaker’s Blades Privacy & Cookie Policy

Throughout this Privacy & Cookie Policy, “I”, “me” and “my” refer to Emma Blaker trading as Blaker’s Blades.

1. Welcome

At Blaker’s Blades, trust starts long before the first snip.

Whether you’re booking a routine haircut, a Calm Cut appointment, a consultation, or making an enquiry, I’m committed to looking after your personal information with the same care, respect, and professionalism that I bring to every appointment.

This Privacy & Cookie Policy explains what information I collect, why I collect it, how I use it, how I keep it safe, and the choices you have about your personal information.

I only ask for information that is relevant and proportionate to providing my services.

I believe in collecting only the information I genuinely need to provide safe, personalised services and meet my legal obligations.

2. Who I Am

Blaker’s Blades is the trading name of Emma Blaker, a sole trader providing mobile barbering services.

If you have any questions about this Privacy & Cookie Policy or how your information is handled, please contact:
Email: emma@blakersblades.co.uk
Telephone: 07881 871896

3. What Information I Collect

Depending on the services you request, I may collect:
• Your name
• Email address
• Telephone number
• Home address (where appointments take place)
• Appointment history
• Haircut preferences and service notes
• Information you choose to share that helps me provide a safe, comfortable and personalised service, such as communication preferences, sensory preferences, accessibility requirements or relevant health information
• Date of birth where required for booking appointments. Adult clients may provide this information when booking online. For clients under 16, the date of birth is provided by a parent or legal guardian.
• Photographs where you have given permission

4. How I Collect Information

Information may be collected when you:
• Make an enquiry through my website
• Book a service through Timely
• Contact me by email, telephone, text message or WhatsApp
• Contact me through Facebook or Instagram
• Speak with me in person
• Provide information during an appointment or consultation

5. How Your Information Is Used

Your information is used to:
• Arrange and manage appointments
• Provide personalised services tailored to your needs
• Maintain appointment records and service history
• Contact you regarding appointments
• Send appointment reminders through Timely
• Meet legal, tax and accounting obligations
• Improve future appointments through relevant client notes

I will only use your information for marketing where I have an appropriate lawful basis to do so, and you can opt out of marketing communications at any time.

6. Who I Share Information With

I only share your personal information where necessary to operate my business or where I am legally required to do so.

This may include trusted service providers who process personal information on my behalf, such as:
• Timely (appointment booking and client records)
• My email provider
• My website provider (where you submit an enquiry through my website)
• FreeAgent (financial record keeping)
• Mailchimp (if you choose to subscribe to future email updates)

I do not sell, rent or share your personal information with third parties for their own marketing purposes.

7. Keeping Your Information Secure

I take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

Information is stored using secure business systems and trusted service providers where appropriate. Any paper records that are occasionally required are kept securely and disposed of appropriately when no longer needed.

8. How Long I Keep Your Information

I will only keep your personal information for as long as necessary to provide my services, meet legal or accounting requirements, or resolve any queries relating to appointments and consultations.

When information is no longer required, it will be securely deleted or securely destroyed, depending on how it is stored.

9. Your Rights

Under UK data protection law, you have the right to:
• Request access to the personal information I hold about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request that your personal information is deleted where appropriate.
• Object to or restrict certain types of processing.
• Withdraw your consent where processing is based on consent, such as the use of photographs or marketing communications.
• Request a copy of your personal information in certain circumstances.

If you would like to exercise any of these rights, please contact me using the details below.

10. Children and Young People

For clients under the age of 16, appointments and consultations must be arranged by a parent or legal guardian.

I communicate with parents or legal guardians regarding appointments and consultations and do not knowingly collect personal information directly from children.

Where appropriate, I may keep notes that help provide a more comfortable and personalised experience during future services. These notes are kept solely to support the service I provide.

11. Photography

With your permission, I may take photographs before, during or after your appointment or consultation. With your consent, these photographs may be used for purposes such as monitoring progress, sharing examples of my work, testimonials, social media or my website.

I will always ask for your permission before using identifiable photographs for marketing purposes. You can withdraw your consent at any time by contacting me.

12. Cookies

My website uses cookies to help it function correctly, improve your browsing experience and understand how visitors use the website.

You will be given the opportunity to accept or manage cookies when you first visit the website. Essential cookies help the website function correctly, while optional cookies will only be used where you have given your consent through the cookie banner.

13.Complaints

If you have any questions or concerns about how I handle your personal information, please contact me in the first instance. I will do my best to resolve the matter promptly.

If you remain unhappy, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

14.Contact

If you have any questions about this Privacy & Cookie Policy or how your personal information is handled, please contact:
Emma Blaker trading as Blaker’s Blades
Email: emma@blakersblades.co.uk
Telephone: 07881 871896

15.Changes to This Privacy & Cookie Policy

From time to time, I may update this Privacy & Cookie Policy to reflect changes to my services, legal requirements or business practices.

The latest version will always be available on my website.

Last updated: June 2026
Version 1.0

Creating calm, confident experiences with every visit.